Less Annoying CRM's internal policies and procedures

A functional business has an overwhelming number of moving parts, and it can be tough for for a founder/CEO to figure everything out. Each tiny, seemingly insignificant policy requires hours of thought and careful communication to the rest of the team. At Less Annoying CRM, we've had to figure this stuff out the hard way. I want to save you some of the headaches by sharing what we've learned.

This is a collection of articles that get deep into the weeds of how we run Less Annoying CRM. To be perfectly honest, these are the most boring articles I post on this site. But if you're running a business and trying to figure this stuff out for the first time, these also might be the most valuable articles on this site. Enjoy!

Employee equipment budget template

This post contains an internal policy write-up for an employee equipment budget. You can use this as a starting point for your own policy.

How I ask questions in 1:1s that get honest answers

Asking good questions in a 1-on-1 meeting with employees is an art form. The right questions will uncover valuable insights about your business.

The thriving wage: Compensating employees fairly

Have you ever heard of a customer service rep making $125,000 per year? At Less Annoying CRM, that's the going rate for someone with experience. In this post, I'm going to explain why.